Privacy Policy
Effective Date: 7/02/2023
Thank you for visiting Pro Lab Supplies (“we,” “us,” or “our”) website. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain from you when you visit our website or interact with our services related to the sale of laboratory equipment. By accessing our website and using our services, you agree to the terms outlined in this Privacy Policy.
- Information We Collect:
a. Personal Information: We may collect personal information you provide voluntarily, such as your name, email address, postal address, phone number, and payment information, when you place an order, create an account, subscribe to our newsletter, or contact us for support.
b. Website Usage Information: We collect information about how you interact with our website, including your IP address, browser type, device type, operating system, pages visited, referring website, and the date and time of access.
c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize your browser or device and provide personalized services.
- How We Use Your Information:
a. Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including shipping and delivery of laboratory equipment.
b. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter.
c. Marketing and Promotions: With your consent, we may use your contact information to send you marketing materials, newsletters, and special offers related to Pro Lab Supplies. You can opt-out of these communications at any time.
d. Website Improvement: We use website usage information and cookies to analyze trends, gather demographic information, and improve our website’s functionality and user experience.
e. Legal Compliance: We may use your information as necessary to comply with applicable laws, regulations, and legal processes.
- How We Protect Your Information:
a. Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
b. Payment Processing: We utilize secure payment gateways to process your payment information securely and do not store credit card or financial data on our servers.
c. Confidentiality: Our employees and authorized third parties who have access to your personal information are required to maintain its confidentiality and ensure its protection.
- Disclosure of Information:
a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, and providing services to you. These providers are contractually obligated to handle your information securely and use it only for the purposes specified by us.
b. Legal Obligations: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.
c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
- Your Choices:
a. Account Information: You can review and update your account information by logging into your account on our website.
b. Communication Preferences: You can opt-out of receiving marketing communications from us by following the instructions provided in our emails or by contacting us directly.
c. Cookies: Most web browsers allow you to manage your cookie preferences. You can choose to block or delete cookies through your browser settings. However, note that some features of our website may not function correctly without cookies.
- Children’s Privacy:
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove the information from our systems.
- Third-Party Links:
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of those sites before providing any personal information.
- Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through prominent notice on our website or by other means. Your continued use of our website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
- Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Pro Lab Supplies [Address: 178 Paya Lebar Road, Unit 05-01, Paya Lebar 178, Singapore 409030] [Email: prolab@prolabsupplies.com] [Phone: +65.63105253]
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.